Can't deal with this anymore so I'm posting here

So I'm posting here in the hopes that I will actually get some decent support, there's no way in hell I'm going to throw an email at Square Enix only to get directed elsewhere or have them reflect off my complaints with a copy and paste response.



I have isolated and definitely confirmed that Supreme Commander 2 somehow by itself is causing me blue screen errors. Now when I start up the game through steam there are times when I can get through absolutely fine and even play a game or two. The moment I leave however and try starting it up again the game the computer gives me the blue screen and a system error which i've forgotten now but I'll post it up later when I have the patience to replicate the problem again. This isn't the only problems it is causing, my computer randomly restarts on me even when I'm not touching it, so far as long as steam has been active the computer ends up shutting down though this takes noticably longer than simply just clicking on the launch button.



I want some ******* answers and I want them now because I actually quite like playing Supreme Commander 2 online more than the original because I don't suffer from the unit spammy spam rushes that almost all RTS' constantly have in them. A simple game should not be able to do this to a computer, even AVP3 works better for me than this game and that's barely working or fixed up properly as it is.



I have no work around for this beyond deleting the damn thing off my drive and I will tell you now so there is no mistake that the system errors stop the instant I delete the game off my hard drive.|||Post up your basic system specs: cpu, motherboard, graphics card and ram|||Sounds serious.



Post your system stats up here- maybe there's something wrong with the kind of hardware you're using?|||Processor: Intel Duo Core 3.00Ghz ( 2 CPUs )

RAM: 3027

Motherboard: MS-7519

Graphics Card: ATI Radeon HD 4800 Series



Thanks guys, thing is the error ONLY happens when Supreme Commander 2 is installed, it doesn't happen with anything else.



Edit: Oh I think I remembered the error number C210000a or something.|||Sounds like your Harddrive may be flawed.

Have you tried reinstalling steam and SupCom2 yet?



When did you run a defragmentation last?|||Yikes, could that really be it?



... I haven't defragged the hard drive at all



I think I may have found the problem though, is it possible that because my C drive is so full which I have steam installed to that Supreme Commander 2 is buggering up? I recently bought a new 1tb hard drive so I think I may actually try moving everything onto there to see if it fixes the issue.|||What OS are you running? I seem to recall there being crashing problems with supcom2 on XP SP2. If you're on the same, upgrade to SP3 and it should fix it. Other than that, not a clue. |||I'm runnning Windows XP 32 bit, I'm fairly sure I've upgraded to SP3 but I'll run through an update on that just to be safe and then I'll try re-installing steam on my new hard drive and if none of that works I'll give defragmentation a try.



Thanks very much guys I'll report back if with the results :)|||And bugger hadn't updated at all, I'll go through this and see what happens and re-install steam on my newer hard drive.|||Lethn|||I used to get a similar issue. Mine was a hard reboot on start of the game.



I defragged, reinstalled the game, updated XP and also disabled the intro gpg / square enix intro logo video things since that's when mine would reboot, just before they played.



I had the same problem with the demo actually. Doesn't do it any more. Not sure what to credit with fixing it..but everything I didn't doesn't hurt.|||As a rule of thumb once youre relatively sure the hardware isnt culprit, go for

Latest graphics drivers

Defrag

Clear some space on your harddrive

Reinstall the program

Tinker with your game settings



Not nessecarily in that order |||On my MacBook Pro, starting SupCom2 after quitting it once causes a Bluescreen every time (WinXP Home 32bit German with Bootcamp 3.1 or 3.2; it's a fresh install - fully updated, though). The BSOD is there very shortly only, so I can't say what it reads.



On my new PC, sometimes the PC just powers down, but I will wait with reporting this as a BUG because I assume I made an error installing the CPU cooler (CPU is 58°C in Bios) and am waiting for the liquid metal and a new cooler I ordered to arrive.



But maybe someone has the same problem?|||Lethn|||What apology? It was a legit complaint and I wasn't exactly even complaining I just wanted a solution. I also haven't found out whether this will make the game work yet.



Fyi, Normal games without DRM work straight out of the box and you don't have to deal with a load of bs. GPG still can get put in the ****** category in my opinion simply for forcing you to install steam on your computer.|||Im running 7 totally up to date, and until recently I had problems as well. Now I dont, and Im not entirely sure what fixed them.



Secret patch? Could be |||slinki|||YEY!!!



It works! £30 not gone down the drain! Thanks very much for the help that you gave guys, still going to have to see if it does anything next but that was sure one weird system error.|||Grats lethn :)|||@Lethn: for the future remember that applications like Games (like Supreme Commander 2) typically only indirectly cause bluescreens/complete system crashes, due to faulty drivers, old drivers, hardware errors, system instability under load etc. |||Hope you will find some time to enjoy the game now Lethn.

Happy it worked out :)|||And remember, always update your video drivers. |||The First Step to getting good replies is posting in the right Forums.
Moved to the SupCom2 Tech Support Forums



Mike|||Ozz13|||Lethn